Lynwood Care Centre in Ascot was fitted with a complicated access control system, which staff struggled to manage. Staff needed to spend less time administering and securing their system, and more time caring for their residents.


FTL Secure Solutions and Grosvenor Technology recommended Sateon Enterprise for Lynwood Care Centre. Sateon can be managed through a browser on any PC on Lynwood’s system, and integrates with their Fire and Automatic Door systems.


Ensuring the safety of people and premises lies at the heart of any access control system. But personal safety is even more important when the building is home to older people and those with additional health needs.

BEN is a UK charity for those who work, or have worked, the automotive industry. As well as providing support and advice for families in need, BEN also provides home away from home care in four locations across the country, including the state of the art Lynwood Care Centre in Ascot, Berkshire.

Although Lynwood residents were enjoying brand new facilities, staff and managers at the centre were concerned the security that had originally been installed wasn’t fit for purpose. They invited in security experts from FTL Secure Solutions and Grosvenor Technology who identified that access control could be both improved and simplified. Locks had been poorly installed, break glasses were missing and most importantly, the system wasn’t networked – meaning that every time access procedures changed, 30 keypads had to be individually re-programmed.

Access control is extremely important to the staff at Lynwood, who needed a failsafe way of making sure that patients feel safe and secure; while ensuring that access for staff, families and visitors is comprehensive and stress free. The Lynwood Centre has 96 beds and 69 apartments and offers facilities for patients with dementia, physically disabled younger people, respite and day care, and rehabilitation services, as well as residential nursing care – so sees a diverse range of staff and visitors on a daily basis.

“Access control is largely in the hands of nursing staff,” explains Andrew Wylie of FTL. “Understandably their priority is Lynwood’s residents, and they aren’t security experts, so they needed a security solution that would take less time administering and securing – so they could spend more time caring.”

Lynwood now benefits from Grosvenor Technology’s popular Sateon Enterprise system, which FTL didn’t hesitate to recommend for the Centre. Sateon Enterprise is 100% browser based, so the system is now networked and can be controlled by the Lynwood team using a PC. Sateon is also quick and easy to install and doesn’t require dependency on IT specialists.  Access control is now integrated with Lynwood’s fire system and automatic doors, and the centre will also be taking advantage of enhanced security via Sateon’s escorted guest feature, whereby staff swipe cards control visitor’s access.

“Lynwood’s previous experience of access control had left a fairly bitter taste” added Andrew. “Now thanks to Grosvenor Technology and Sateon Enterprise staff, residents and their families are secure in the knowledge that the access control on offer mirrors the state of the art building. The Lynwood team is confident that the system is easy and intuitive to use, and that it is backed up by Sateon’s excellent after care support.”