Mike Croker, Training Manager suggests buffets beat bingeing when it comes to consuming installer information

Following my recent appointment to Grosvenor’s Training Manager, I’ve been pondering how we can move to a learning model where Access control engineers are better equipped to install Sateon Access Control, without overburdening them with a tidal wave of information. Microlearning is a way of teaching and delivering content to learners in small, very specific bursts. The learners are in control of what and when they’re learning. As with any product, it is important that customers understand how it works, so here at Grosvenor Technology we have been seeing how to get the most from this emerging trend in a bid to impart the right information that can be deployed at every Grosvenor installation with ease.

The trend has been driven by the ‘Millennials’, the generation who were born in the 1990s and are now entering the workplace. The millennial generation is generally marked by an increased use and familiarity with communications, media, and digital technologies – the very same skills that are in high demand in the Access Control and security sector. It is estimated that by 2025 Millennials will make up 75% of the workforce. However it is estimated that the average attention span of the millennial is just 90 seconds!

The key principles of microlearning are:

• Assign One Learning Objective Per Asset. So focus on just one learning objective so the learner will know exactly what they need to focus on to ensure knowledge is transferred. Trying to introduce more objectives, will lead to longer content and ultimately, you’ll lose your audience.

• Use Video. 70 percent of Millennials visit YouTube frequently. They simply prefer video over other mediums.

• Production Quality Matters. Technology has made it so nearly everyone has the ability to create video – whether it’s on a smartphone, tablet or a camera. But bad video can take away from the good content. Spend the time to improve the experience.

• Timing is Everything. Remember that 90-second statistic? Microlearning videos should be 4 minutes or less. Learners want to get straight to the point. If your scripting assets, take a good look at the content and eliminate ALL the fluff.

Microlearning offers a wide range of benefits – immediate results, budget friendly, ideal of tagging on social media and is a great tool for busy people who may not have a day or morning to attend a learning course.

Here at Grosvenor Technology, we are excited about the potential that microlearning can offer in ensuring that our customers understand and can get the most out of our products. We have several initiatives underway to use many of these principles, to see whether it can offer the whole solution or whether is part of a blended approach to learning.
Learning is a life-long journey. Microlearning seems to offer a number of ways that the process can be more enjoyable and interesting.
If you have any views or experience that you want to share or want your engineers to benefit from our training, please join the debate.