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Frequently Asked Questions
Here are the questions we are asked most frequently about our Sateon Access Control solutions. Feel free to contact us with any others.
Yes.
In most cases existing door controllers, readers and cards can be retained and configured to the Sateon system.
Each panel will support two readers
Yes, it does.
Our POE+ enclosure will provide power and data to our small form factor EZ panels; all over a single CAT5 cable.
After installing a Sateon system it’s important to download the latest firmware to the panels to ensure all features work correctly.
The below attachment will take you step-by-step through the process.
When the Sateon system is installed, the licencing page is the only one that appears; the full Sateon system won’t be accessible until you have validated your licence.
Follow the instructions below, or download the attached PDF, to install the licence.
Once installed please contact the Grosvenor Technical Support team to validate. Our team will be happy to help with any questions relating to the set-up.
Installing a licence:
The licence file for your installation is on the USB stick under the \licence folder
The filename is in the format <licence number>sateon<date><version>.gtl
On the licencing page select Add/Alter Licence.
Click Upload Licence. In the file Open dialog, navigate to the licence file and click Open.
Click Save. You will be prompted to log out. The licence features will be activated once you log back in.
Please note, A new licence needs to be validated within 30 days of installation.
Now visit the Systems Administration> Licencing page, click Validate Licence.
Contact Grosvenor Technical Support on +1 800.989.5197 or ac-ussupport@grosvenortechnology.com with your licence details. Enter the code provided, then click Validate.
The Sateon system has a number of reports available; they can be one-off, scheduled, viewed on a screen or automatically printed. Data can also be exported if required.
For a step-by-step guide to running reports, please open the document below.
We recommend the following as the minimum specification for a main Sateon server:
Processor – 2 GHz or faster 64-bit (x64) processor. We recommend the processor has at least two cores.
Ram – 8 GB RAM
Hard drive – 64 GB
For more information regarding Sateon installation please see the installation guide provided with your purchase.
Click on the “Setting Up New Personnel” guide below for step-by-step instructions on how to create and assign a token.
Yes, it can, which is ideal for multi-lingual workforces.
The interface is available in; English, Spanish, Chinese, Simplified Chinese, French, Russian and Arabic.