Access Control FAQ’s

Frequently Asked Questions

Here are the questions we are asked most frequently about our Sateon Access Control solutions. Feel free to contact us with any others.

Can I use my existing readers and cards if I move to Sateon?


In most cases existing door controllers, readers and cards can be retained and configured to the Sateon system.

How many readers does the panel support?

Each panel will support two readers

Does Sateon support POE?

Yes, it does.

Our POE+ enclosure will provide power and data to our small form factor EZ panels; all over a single CAT5 cable.

How do I upgrade the firmware in a panel?

After installing a Sateon system it’s important to download the latest firmware to the panels to ensure all features work correctly.

The below attachment will take you step-by-step through the process.

Upgrading Flash Firmware

How do I licence and validate my system?

When the Sateon system is installed, the licencing page is the only one that appears; the full Sateon system won’t be accessible until you have validated your licence.

Follow the instructions below, or download the attached PDF, to install the licence.
Once installed please contact the Grosvenor Technical Support team to validate. Our team will be happy to help with any questions relating to the set-up.

Installing a licence:

The licence file for your installation is on the USB stick under the \licence folder

The filename is in the format <licence number>sateon<date><version>.gtl

On the licencing page select Add/Alter Licence.

Click Upload Licence. In the file Open dialog, navigate to the licence file and click Open.

Click Save. You will be prompted to log out. The licence features will be activated once you log back in.

Please note, A new licence needs to be validated within 30 days of installation.

Now visit the Systems Administration> Licencing page, click Validate Licence.

Contact Grosvenor Technical Support on +1 800.989.5197 or with your licence details. Enter the code provided, then click Validate.

Installing Sateon

How do I run a report?

The Sateon system has a number of reports available; they can be one-off, scheduled, viewed on a screen or automatically printed. Data can also be exported if required.

For a step-by-step guide to running reports, please open the document below.

Running Reports

What is the minimum specification for a Sateon server?

We recommend the following as the minimum specification for a main Sateon server:

Processor – 2 GHz or faster 64-bit (x64) processor. We recommend the processor has at least two cores.

Ram – 8 GB RAM

Hard drive – 64 GB

For more information regarding Sateon installation please see the installation guide provided with your purchase.

How do I create and assign a card / token?

Click on the “Setting Up New Personnel” guide below for step-by-step instructions on how to create and assign a token.

Setting up New Personnel

Can the language of the Sateon interface change for each user?

Yes, it can, which is ideal for multi-lingual workforces.

The interface is available in; English, Spanish, Chinese, Simplified Chinese, French, Russian and Arabic.


Read More…

Sateon Solutions – an overview

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