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Workforce Management FAQs

Frequently Asked Questions

Here are the questions we are asked most frequently about our Workforce Management solutions. Feel free to contact us with any others.

Why choose Grosvenor Technology?

We provide bespoke workforce management solutions tailored to your requirements; configuring our terminal application software to integrate seamlessly with your organisation’s objectives

We know one size does not fit all, so we will work with you from initial specification and support your evolving needs as your company grows.

Can I have a combination of terminals in one location?

You can easily have a range of terminals in one location. For example, you might use the IT11 to record employee attendance and use the IT51 to delegate holiday requests and booking to staff.

Do you recommend workforce management software providers?

Yes, we have partners providing workforce management solutions globally.

For more information on software providers in your country, please contact us on 01202 621 700.

I have multiple workforce management terminals in different locations, how can I manage them all simultaneously?

You can easily manage a large estate of Workforce Management Terminals with our support management application, AssistIT.

AssistIT provides remote access to terminals anywhere in the world, allowing you to identify terminal status, download firmware and update multiple terminals simultaneously without having to spend time and money on site visits.

What credentials can I use?

A wide range of credentials are supported on Grosvenor terminals.

This includes; proximity cards, mifare, barcode, magnetic stripe and biometrics.

We have a range of modular readers designed to suit most projects, please see our datasheets for more information.

Do your terminals come with a back-up battery?

The IT Series terminals are all mains powered and have an optional back-up battery module, so that your terminal continues to work in the event of a power outage.

These battery backup modules will last for up to three hours. Please see the terminal datasheets for more information.

How do your terminals help to overcome “buddy-punching”?

“Buddy-punching” is a term used to describe the process of one employee fraudulently clocking in for another employee.

We help to overcome this problem in two ways:

Firstly,  our application of biometrics, unique to each individual, adds an extra layer of security within your data collection methods, preventing staff from sharing tokens with their colleagues.

 Secondly, the IT51 terminal has the ability to take a picture and/or video of a member of staff when they present their credential. This allows you to verify that the token is being presented by the correct employee.

What type of biometrics are available?

We currently offer Suprema and Lumidigm finger biometrics.

What communication options are available?

There are a wide range of communication options with our terminals.

You can use Ethernet, POE, Wi-Fi and GPRS to send and receive information from the terminals. 

Can you provide bespoke terminal application with flexible functionalities and features?

We have a wide range of existing terminal applications, but if required our internal development team can provide your company with a bespoke terminal application to address your specific needs.

 

Read More…

Workforce Management – an overview

Workforce Management Solutions Workforce Management Development Options