We have been named a finalist at this year’s Security & Fire Excellence Awards 2015.

Grosvenor has been short listed in the Customer Care Initiative of the Year category for our ground breaking UK Partner Charter.

The Six Star Partner Charter, which was introduced earlier in 2015, sets out to make professional installation partners’ jobs easier and more profitable. We do this by:

Only dealing directly with professional security installers
Only working with NSI and SSAIB approved companies
Never publishing pricing
Providing in-territory specialised customer support for the UK, USA and China
Specialising in access control
Offering lifetime software support and hardware guarantee

“We offer much more than just access control products – we act as an extension of our partner’s business and believe in rewarding the professional installers we work with,”

commented Sales and Marketing Director Andy Rainforth. “To do this requires a real understanding of what both installers and end users want and need. Our Partner Charter is borne out of the fact that we listen to our installers, and continually support them in the best way possible.”

The Six Star Partner Charter can be viewed here. The Customer Care Initiative of the Year will be announced at the Security & Fire Excellence Awards, taking place at the Park Lane Hilton on 25 November 2015.