Red brick building with veranda

Case Study | Healthcare

Care Begins At Home With Grosvenor Technology

Lynwood's new Access Control system can be easily managed through a browser on any PC on Lynwood’s system and integrates with their fire and automatic door systems.

Ensuring the safety of people and premises lies at the heart of any access control system. But personal safety is even more important when the building is home to older people and those with additional health needs.

BEN is a UK charity for those who work, or have worked, in the automotive industry. As well as providing support and advice for families in need, BEN also provides home away from home care in four locations across the country, including the state-of-the-art Lynwood Care Centre in Ascot, Berkshire.

Although Lynwood residents were enjoying brand new facilities, staff and managers at the centre were concerned the security that had originally been installed wasn’t fit for purpose. They invited security experts from FTL Secure Solutions and Grosvenor Technology, who identified that access control could be both improved and simplified. Locks had been poorly installed, break glasses were missing and most importantly, the system wasn’t networked – meaning that every time access procedures changed, 30 keypads had to be individually re-programmed.

Access control is extremely important to the staff at Lynwood, who needed a failsafe way of making sure that patients feel safe and secure; while ensuring that access for staff, families and visitors is comprehensive and stress free. The Lynwood Centre has 96 beds and 69 apartments and offers facilities for patients with dementia, physically disabled younger people, respite and day care, and rehabilitation services, as well as residential nursing care – so sees a diverse range of staff and visitors on a daily basis.

“Access control is largely in the hands of nursing staff,” explains Andrew Wylie of FTL. “Understandably, their priority is Lynwood’s residents, and they aren’t security experts, so they needed a security solution that would take less time administering and securing – so they could spend more time caring.”

Lynwood now benefits from one of Grosvenor Technology’s access control systems, which FTL didn’t hesitate to recommend for the Centre. The system is 100% browser based, so the facility is now networked and can be controlled by the Lynwood team using a PC. The hardware is also quick and easy to install and doesn’t require dependency on IT specialists.

Access control is now integrated with Lynwood’s fire system and automatic doors, and the centre will also be taking advantage of enhanced security via the escorted guest feature, whereby staff swipe cards control visitors’ access.

“Lynwood’s previous experience of access control had left a fairly bitter taste. Now, thanks to Grosvenor Technology, residents and their families are secure in the knowledge that the access control on offer mirrors the state-of-the-art building. The Lynwood team is confident that the system is easy and intuitive to use, and that it is backed up by Grosvenor’s excellent aftercare support.”

– Andrew Wylie , Senior Account Manager, FTL