One of the major retail and leisure destinations in the North of the UK recently undertook a comprehensive upgrade of its access control system.
With millions of people visiting each year, and an increasing focus on customer safety and operational efficiency, the site required an up-to-date solution to replace the current ageing one – all while ensuring minimal disruption to the running of the site.
Here’s how JanusC4 helped to create a safer, smarter environment for everyone.
The Challenge
The site had been operating using an old Janus system alongside Indala readers – a setup that had become increasingly vulnerable and difficult to maintain, due to:
- Legacy hardware limitations: The site relied on outdated equipment with frequent reliability issues, had no mobile credential support and limited integration capabilities.
- Security vulnerabilities: Staff cards were at risk of cloning and outdated encryption protocols left the site exposed to potential security breaches.
- Compliance concerns: Growing regulatory requirements and changes in data protection standards highlighted gaps in the existing system.
- Operational inefficiencies: Manual processes and limited remote management capabilities made day-to-day operations more complex and left security gaps that could be exploited.
- Scalability issues: The legacy system couldn’t allow for future expansion or integration with modern building management systems, leaving a disjointed system with vulnerabilities.
The Solution
The retail centre enlisted the help of a leading security firm alongside Grosvenor Technology to provide a full upgrade to the latest JanusC4 platform. This meant:
- Enhanced security and performance through encrypted readers and controllers that drastically reduce the risk of cloning
- Seamless migration from the old Indala technology that didn’t impact the centre and visitors
- Integration with HID Origo that enabled mobile credentialing for senior management and remote site teams
- A centralised platform offering web-based access management, auditing and reporting from anywhere for improved responses
The Results and Benefits
The introduction of the latest JanusC4 platform has greatly improved the security and site management for the centre.
- The centre now has scalable, future-proof security infrastructure that can grow as demand changes
- Mobile access has improved flexibility for key personnel
- System administration is far simpler, with greater control and visibility over user access
- The change over ensured minimal downtime with no need to close or restrict access, which meant there was zero impact on visitor experience
Simplifying Complex Security
Leisure and tourism destinations face numerous challenges that make ensuring the security of visitors and staff incredibly complex.
They need security that’s robust enough to protect everyone but sophisticated enough to work invisibly. This project shows how the
right technology can:
- Protect what matters most – the safety and security of millions of visitors
Improve the experience – better operations mean better service - Future-proof the investment – scalable technology that grows with changing needs
Support staff – giving teams the tools they need to do their jobs effectively
