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Access Control Support

We are proud of the long-lasting relationships we build with our customers.

Our dedicated in-house support team apply our global experience to reduce risk, cost, and installation time.

Partnering with us means you will receive free technical training to ensure your team are confident with our solutions, meaning you can do more projects, with less fuss!

Industry-leading support

We have support teams who will help guide you through the setup and maintenance of your system. Whether you need to configure a new set of access permissions or discuss how to implement our products, our teams will happily assist.

Latest remote technology

We have several tools that enable us to assist you and your customers remotely. Reducing your costs and time spent on a site, ensuring immediate support when you need it.

Technical consultancy

• Our team are always on hand to ensure your access control solution is delivering the maximum benefit for your organisation.

• We can advise you and your customers on server architectures, high availability, and redundancy as well as how to physically install our products.

• Our experienced team can advise you with integrating our products with other security systems, working collaboratively to ensure the rollout suits your IT architecture and business practices.

Learning and skills development

• Great product knowledge means more efficient engineers and happier customers; that’s why we offer free training to all our installation partners.

• Visit our Learning pages to find the course suitable for you and your team.

Service agreements

• Our Software Support agreements (SSAs) will ensure that your systems and end users are covered by the best support in the industry.

• For pricing, please contact your installer, our Sales Team, or your local Account Manager.

Access Control Support - Door Entry

Our Access Control Support Team is here to support you with:

General Enquiries on our complete Access Control product range
Free Software and Firmware upgrade packages with all valid SSAs (upgrade services not provided)
Troubleshooting
Wiring and Cabling
Credential configuration and use
Device IP configuration (Grosvenor hardware only)
Lost system login recovery
Routine and preventative system maintenance
Technical pre-sales advice
Fast and effective case prioritisation and resolution
End user support (with valid SSA)
Professional development services (please apply via our support team)

For more information, download our SSA document details on how we support you, your business, and your access control solution.

Support Contact Info:

ac-support@grosvenortechnology.com

+44 (0)1279 838 000

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