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Access Control Support

We proud of the long-lasting relationships we build with our customers.

Our dedicated in-house project team apply our global experience to reduce risk, cost and installation time thanks to our Technical Consultants, Technical Authors, and Integration Developers.

Partnering with us means you will receive free technical training to ensure your team are confident with our Sateon hardware and software, meaning you can do more projects, quicker!

Read more about our Professional Services team and the expertise available to you below:

Industry-leading support

We have technical access control support teams in the UK, USA and Hong Kong who will help guide you through the setup and maintenance of your systems.

Whether you need to configure a new set of access permissions or discuss how to implement our products in an Enterprise level environment, our teams will happily assist.

Latest remote technology

We have a number of tools that enable us to assist you and your customers remotely. Reducing your cost, time spent on a site and ensuring immediate support when you need it.

We can remotely assist using a myriad of the latest remote support technologies including WebEx, TeamViewer, Remote Desktop and Skype for Business.

Technical consultancy

Our team of technical consultants and integration specialists are always on hand for projects big and small to ensure Sateon is delivering the maximum benefit for an organisation.

We can advise you and your customers on server architectures, high availability and redundancy as well as how to install our products in an Enterprise environment.

Our experienced team can assist you with integrating our products, working collaboratively to ensure the rollout suits your IT architecture and business practices. We take the load leaving you to get on with your core business.

Training and skills development

Great product knowledge means more efficient engineers and happier customers; that’s why we offer free training to all of our installation partners.

For more information, visit our Training pages to find the course suitable for you and your team.

Service and maintenance

Our service agreements will ensure that your systems and end users are covered by the best support in the industry as well as an optional lifetime warranty.

For pricing please contact our Sales Team.

Access Control Support - Door Entry

  Become a Sateon beta customer for our door entry systems

If you or your customers would like to be the first in line to get the newest Sateon features, then register your interest at sateonbetatesting@grosvenortechnology.com.

You’ll be assisting us in ensuring that the product we release to market is of the highest quality. In return, we will give you the latest, not yet released, Sateon features absolutely free.

On top of that, we’ll even issue a free one-year Software Support Agreement enabling the end user to attain direct technical support from our Helpdesk team.

Our Access Control Support Team is here to help

We’re here to support you with:

General Enquiries
JANUS, SiteGuard, N-TEC, JANUS Enterprise and Sateon product support.
Fast and effective case prioritisation and resolution
On-site software commissioning and support
Technical pre-sales advice
Software upgrades
Routine and preventative system maintenance
JANUS to Sateon database migrations
Data cleansing
Remote diagnostics
Bespoke third party database integrations

Read More…

Access Control  Sateon Solutions – an overview Training

Integrated Solutions Partner Zone Contact us

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